Privacy Policy

 

This policy forms part of the Tulip and Lilly Terms and Conditions and words defined in the Terms and Conditions have the same meaning in this policy unless the context indicates otherwise. We respect your privacy and will take all reasonable measures to protect it, as more fully detailed below.

Information Collection

This policy applies to information collected on our site (www.tulipandlilly.co.za). Should you decide to use our site, subscribe to our newsletter or register as a user on our site, we may collect information from you and/or require you to provide us with personal information which includes but is not limited to:

  • your name and surname;
  • your email address;
  • your physical address;
  • your gender;
  • your mobile number; and
  • your date of birth.

When placing an order on the site, subscribing to our newsletter, participating in a promotion or survey, we may maintain records of information provided to us. In addition to the above, we may collect and store Internet Protocol (“IP”) addresses of anyone who visits our site, for purposes of collecting information relating to general demographic information and areas of interest on the Tulip and Lilly site.

Should your personal information change, please inform us and provide us with updates to your personal information as soon as reasonably possible to enable us to update your personal information.

You may choose to provide additional personal information to us, in which event you agree to provide accurate and current information, and not to impersonate or misrepresent any person or entity or falsely state or otherwise misrepresent your affiliation with anyone or anything.

Use of Information

We will not, without your express consent, use your personal information for any purpose other than as set out below:

  • in relation to the ordering, sale and delivery of Goods;
  • to contact you regarding current and/or new products (unless you have unsubscribed from from receiving marketing material from us);
  • to inform you of new features, special offers and/or promotional competitions offered by us (unless you have unsubscribed from from receiving marketing material from us);
  • to improve your experience on our site by, inter alia, monitoring statistical non-personal browsing habits, and to transact with us; or
  • disclose your personal information to any third party other than to our employees and/or third party service providers who assist us to interact with you via our site, email or any other method, for the ordering of Goods or when delivering Goods to you, and thus need to know your personal information in order to assist us to communicate with you properly and efficiently.

Please note that we are entitled to use or disclose your personal information if such use or disclosure is required in order to comply with any applicable law, order of court or legal process served on us, or to protect and defend our rights or property.

Tulip and Lilly undertakes never to sell or make your personal information available to any third party other than as provided for in this policy, unless we are compelled to do so by law. In particular, in the event of a fraudulent online payment, Tulip and Lilly reserves the right to disclose relevant personal information for criminal investigation purposes or in line with any other legal obligation for disclosure of the personal information which may be required of it.

Whilst we will do all things reasonably necessary to protect your rights of privacy, we cannot guarantee or accept any liability whatsoever for unauthorised or unlawful disclosures of your personal information, whilst in our possession, made by third parties who are not subject to our control, unless such disclosure is as a result of our gross negligence.

Cookies:

The Tulip and Lilly site makes use of “cookies” to automatically collect information and data through the standard operation of the Internet servers. Sites can use (and which we may use) “cookies” which are small files used to recognise repeat users, facilitate a user’s on-going access to and use of a site and allow a site to track usage behaviour and compile aggregate data that will allow the site owner to improve the functionality of the site and provide a personalised shopping experience.

The type of information collected by cookies is not used to personally identify you. If you do not want information collected through the use of cookies, there is a simple procedure in most browsers that allows you to deny or accept the cookie feature. Please note that cookies may be necessary to provide you with certain features available on our site, and thus if you disable the cookies on your browser you may not be able to use those features, and your access to our site will therefore be limited. If you do accept a “cookie”, you thereby consent to our use of any personal information collected by us using that cookie subject to the provisions of this Privacy Policy.

Promotional Communications:

By signing up for our newsletter subscription, you are agreeing to receive promotional materials from Tulip and Lilly. You may unsubscribe at any time should you not want to receive any promotional material from us.

Links to other sites:

Please note that our website may contain links to other sites hosted by third parties. If you disclose your personal information to a third party or anyone other than Tulip and Lilly, then Tulip and Lilly shall not be liable for any loss or damage, howsoever arising, suffered by you as a result of the disclosure of such information to the third party. We do not regulate or control how that third party uses your personal information.

In addition, a third party site may contain their own privacy policies. We do not have any responsibilities concerning these sites and encourage our customers to review their terms and conditions, and respective policies before providing any information.

Contact us:

Should you have any questions or concerns regarding our Privacy Policy, please contact us on to hello@tulipandlilly.co.za. Please include any relevant information that may help us assist you with your inquiry.

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